Turning uncertainty into opportunity

At Futures-Diagnosis, we provide the insights necessary for transforming uncertainty into comprehensible trends that can be analysed and assimilated by decision makers.
Senior Citizen
AGEING POPULATION

Population ageing is widely viewed as a profound headwind to economic growth. 

Futuristic globe
GLOBALISATION AND RISK

The metrics of globalisation have changed. Trade and capital flows are not as buoyant as earlier in the century.

Female Doctor
EMPLOYEE LOYALTY

The increasingly automated business means human knowledge-based cognitive skills will become critical to future success.

robot child
ROBOTS vs HUMANS

The risks and value of pursuing higher levels of performance and productivity  through automation and AI.

Marketing team meeting
INNOVATION NETWORKS

Business transformation by elevating customer experiences, fueling innovation and discovering new collaboration paths.

Shanghai
CHINA'S FUTURE

Since the Global Financial Crisis China is seeking to translate its economic power into political influence.

Read our latest report

logo-nav-173x165.png
Customer Service Worker
Customercentricity 2019
 

The ongoing work of Futures-Diagnosis into the changing contours of competition culminated in our most recent report 'Giving content and meaning to customer centricity'.

 

The report, based on work commissioned by one of our clients, includes insights into the formidable obstacles to the internalisation of the ethos and practice of customer centricity as well as guidance for the successful implementation of a customer-centric orientation.